Maestro EP User Manual

Setup

  1. Install our software

    In order for your Contact CI Maestro to be able to connect to your computer you will need to install our software found here

  2. Charge the batteries

    1. Disconnect connectors next to battery pouch.

    2. Connect battery to charger

  3. Setup VR equipment if not already setup

    If you haven't already setup your VR equipment, please follow setup instructions for your equipment:

  4. Grab our demo

    Download the appropriate version of the demo based on your headset and hand tracking setup. Coming soon.

  5. Put on Hygiene Gloves

  6. Put on the Maestro Gloves

    See here for detailed instructions.

    See here for cable management instructions for wired versions of Maestro EP.

  7. Turn on and pair the Maestro gloves

    For wired Maestro EP:

    Simply plug the Maestro glove into a USB port on the host computer and turn the Maestro glove on via the power button.

    For wireless Maestro EP:

    After securely putting on both Maestro gloves, begin the Bluetooth pairing process:

    • Put the glove into pairing mode.
      • While the glove is off, hold the blue pairing button and press the power button.
      • Release the pairing button once the LED blinks red.
    • Pair the device in Windows. See steps here.
    • Repeat for the other glove.

    Once the glove is paired to Windows, you will not need to re-pair unless you unpair the glove in Windows.

    If the gloves are not showing up in the Windows Bluetooth discovery, try stopping the Contact CI service temporarily before attempting pairing:

    • From the Start menu, search for and run the Services app
    • Right click the "Contact CI Service" entry and select "Stop"
    • Re-attempt the pairing steps above
    • Once successfully paired, restart the service by right clicking the "Contact CI Service" entry again and selecting "Start" in the Services app

    Confirm connection

    You can launch our Contact CI Manager application that comes as part of our software installation to confirm that the gloves are connected.

    You should see "Service Connected" at the bottom, and an entry for your Maestro EP outlined in a cyan border under "Connected Devices".

  8. Feel the Unreal

    Your Maestro EP's are ready for use.

    Launch any compatible content or application and Feel the Unreal!

  9. Take off the gloves

    1. Turn off the gloves.

    2. Undo velcro and slide armband strap to loosen glove opening.

    3. Pull the glove off the hand by grabbing from the sides of the finger to remove the glove entirely.

Glove Storage

When not in use or charging, Maestro gloves should be stored in its packaging box with foam.

Troubleshooting

Let's start by looking at the LED on the back of the glove's housing:

LED is off

  • Is the glove on? Try a full press of the power button on the back of the device housing. If pressed properly, the LED should blink.

  • Is the battery charged? See step 2 to verify that the battery is charged.

  • Is the battery connected properly? Make sure the connectors between the battery and device are fully together.

LED is red

Battery charge is very low, charge the battery with the included charger before further usage. See here

LED is orange

Battery charge is low, charge the battery with the included charger. See here

LED is green

The glove is connected.

  • Do you feel anything? Check to see if you have another application running on your computer that is using the device.

LED is blinking blue

The glove is attempting to connect.

  • Be sure your computer has the hardware to use Bluetooth. Also, be sure Bluetooth is enabled in your Windows settings.

  • Ensure you have our software installed and that the Contact CI Windows service is running.

    From the Start menu, search for and run the Services app. You should be able to find an entry for our service, and confirm that it is running.

    If you're missing this service, ensure that you've installed our software mentioned in step 1.

    If the service is running, try restarting the service by right clicking the row and selecting "Restart"

  • Make sure another glove isn't already connected. Our software will not allow more than one of each hand. Attempts to connect a second right hand, for instance, will fail.

LED is blinking cyan

The glove is attempting to pair.

  • Be sure your computer has the hardware to use Bluetooth. Also, be sure Bluetooth is enabled in your Windows settings.

  • If the gloves are not showing up in the Windows Bluetooth discovery, try stopping the Contact CI service temporarily before attempting pairing:

    • From the Start menu, search for and run the Services app
    • Right click the "Contact CI Service" entry and select "Stop"
    • Re-attempt the pairing steps above
    • Once successfully paired, restart the service by right clicking the "Contact CI Service" entry again and selecting "Start" in the Services app

  • You can try holding the blue pairing button down for 5 seconds while turning the glove on and releasing once the LED stops blinking red. This will reset the device's internal bluetooth pairing cache.

LED is blinking red quickly

The glove has encountered a hardware error.

  • Try restarting the glove. If that doesn't help, reach out to us for support at support@contact.ci

If all else fails, try the following:

  • Turning the device on/off with the power button

  • Exiting and restarting the application that is using the glove

  • Restarting the Contact CI Windows service

  • Shutting down/restarting the computer

  • Reach out to us at support@contact.ci