Maestro EP User Manual


  1. Install our software

    In order for your Contact CI Maestro to be able to connect to your computer you will need to install our software found here

  2. Charge the batteries

    1. Disconnect connectors next to battery pouch.

    2. Connect battery to charger

  3. Setup VR equipment if not already setup

    If you haven't already setup your VR equipment, please follow setup instructions for your equipment:

  4. Grab our demo

    Download the appropriate version of the demo based on your headset and hand tracking setup. Coming soon.

  5. Put on Hygiene Gloves

  6. Put on the Maestro Gloves

    1. Connect the battery to the glove:

      • Having unplugged the battery from charger, reattach the connectors of the battery bag and battery cord.

    2. Open straps and loosen for Maestro glove.

    3. Slide hand all of the way into glove.

    4. To place the housing correctly, use the pull tab closest to your elbow and pull the housing towards it. Please do not pull on the battery cable.

    5. Ensure each finger has reached its respective fingertip area. If it has not, use your other hand to readjust each finger as needed. Getting a good fingertip fit is essential for the best haptics possible.

    6. Secure straps by securing the larger strap first.

    7. Hold arm up and align housing on top of forearm.

    8. Repeat these steps with the other Maestro glove.

  7. Turn on and pair the Maestro gloves

    After securely putting on both Maestro gloves, begin the Bluetooth pairing process:

    • Put the glove into pairing mode.
      • While the glove is off, hold the blue pairing button and press the power button.
      • Release the pairing button once the LED blinks red.
    • Pair the device in Windows. See steps here.
    • Repeat for the other glove.

    Once the glove is paired to Windows, you will not need to re-pair unless you unpair the glove in Windows.

    If the gloves are not showing up in the Windows Bluetooth discovery, try stopping the Contact CI service temporarily before attempting pairing:

    • From the Start menu, search for and run the Services app
    • Right click the "Contact CI Service" entry and select "Stop"
    • Re-attempt the pairing steps above
    • Once successfully paired, restart the service by right clicking the "Contact CI Service" entry again and selecting "Start" in the Services app

  8. Feel the Unreal

  9. Take off the gloves

    1. Turn off the gloves.

    2. Undo velcro and slide armband strap to loosen glove opening.

    3. Pull the glove off the hand by grabbing from the sides of the finger to remove the glove entirely.

Glove Storage

When not in use or charging, Maestro gloves should be stored in its packaging box with foam.


Let's start by looking at the LED on the back of the glove's housing:

LED is off

  • Is the glove on? Try a full press of the power button on the back of the device housing. If pressed properly, the LED should blink.

  • Is the battery charged? See step 2 to verify that the battery is charged.

  • Is the battery connected properly? Make sure the connectors between the battery and device are fully together.

LED is red

Battery charge is very low, charge the battery with the included charger before further usage. See here

LED is orange

Battery charge is low, charge the battery with the included charger. See here

LED is green

The glove is connected.

  • Do you feel anything? Check to see if you have another application running on your computer that is using the device.

LED is blinking blue

The glove is attempting to connect.

  • Be sure your computer has the hardware to use Bluetooth. Also, be sure Bluetooth is enabled in your Windows settings.

  • Make sure another glove isn’t already connected. Our software will not allow more than one of each hand. Attempts to connect a second right hand, for instance, will fail.

LED is blinking cyan

The glove is attempting to pair.

  • Be sure your computer has the hardware to use Bluetooth. Also, be sure Bluetooth is enabled in your Windows settings.

  • You can try holding the blue pairing button down for 5 seconds while turning the glove on and releasing once the LED stops blinking red. This will reset the device's internal bluetooth pairing cache.

LED is blinking red quickly

The glove has encountered a hardware error.

  • Try restarting the glove. If that doesn't help, reach out to us for support at

If all else fails, try the following:

  • Turning the device on/off with the power button

  • Turning the device on/off by unplugging the battery

  • Exiting and restarting the application that is using the glove

  • Shutting down/restarting the computer

  • Reach out to us at